I had never flown Southwest Airlines before. The image of the “cattle call” with teeming hordes trying to find an unassigned seat on the plane had somehow stuck in my brain. Since I have fibromyalgia, I need to be careful to sit in a seat where I can stretch a bit if needed and get up easily. We typically choose our seats for a flight carefully.
However, Southwest Airlines has been catching the attention of my fiscally conscious husband. He told me about their new boarding plan and that there was a way to guarantee yourself an early spot in the boarding line for a small fee. That fee was much less than the fees to check bags on all the other airlines. And there are no bag fees on Southwest. So I agreed to try it. Everyone deserves a chance to prove themselves!
I was pleasantly surprised. Everything, including the flights, went smoothly. Okay, the snacks were meager, but that is true of all airlines these days. What surprised me the most was how down to earth and happy everyone who worked for Southwest seemed to be. I don’t mean the fake happy that you get on many other airlines – and indeed, many other service industries. You know that fake happy: the pasted on smile, the pre-written responses, the inability to deal with questions outside the routine.
Southwest employees seemed genuine and happy – for real. What a breath of fresh air!! If the return trip at the end of vacation goes as smoothly and pleasantly as this portion of our travel, we may have a new “go to” airline.